Handling a Difficult Customer

1000

The Handling a Difficult Customer course will help you build hands-on skills and confidence and improve your business outcomes by cultivating a problem-solving attitude, having sensitivity towards customers, and find a win-win solution, through examples from the workplace, case studies, and quizzes.

Handling Difficult Customers is an important skill that is critical for the success of any business. Cultivating the problem-solving attitude and sensitivity towards customers often helps in managing the customers well and retaining them with your organization.

This course on Handling a Difficult Customer shall help you build the required knowledge and skills in cultivating the problem-solving attitude, having sensitivity towards customers, and find a win-win solution, with tips, techniques, and opportunities to enhance skills on handling difficult customers, at the workplace.

WHAT YOU’LL LEARN

  • Cultivating the right attitude
  • Stress Management and dealing with internal and external stressors
  • Dealing with customers over the phone and in-person
  • Sensitivity in dealing with customers

MODULES COVERED IN THIS COURSE

  • Module:1Introduction
  • Module:2 – Right Attitude – Cultivating an Attitude of Gratitude
  • Module:3 – Stress Management – Internal Stressors
  • Module:4 – Stress Management – External Stressors
  • Module:5 – Transactional Analysis
  • Module:6 – Why are some customers difficult?
  • Module:7 – Dealing with the customer over the phone
  • Module:8 – Dealing with customer in-person
  • Module:9 – Sensitivity in dealing with Customers
  • Module:10 – Scenarios of Dealing with a Difficult Customer
  • Module:11 – Following up with Customer
  • Module:12 – Wrapping Up

KEY FEATURES OF THE COURSE

  • 12 Modules / 90 minutes
  • Unlimited 6-month access
  • Self-paced learning
  • Live learning support
  • Assured Certificate from edAmplify

THE EDAMPLIFY IMPACT

  • You will be able to enhance your employability by improving your workplace skills.
  • You will gain the confidence to grow and evolve in the workplace.
  • You will gain that extra edge by acquiring relevant workplace skills.
  • You will be able to widen your perspective on different situations at the workplace.

WHY EDAMPLIFY CERTIFICATION

  • Having an edge over others as a career-oriented professional.
  • Demonstrating the essential workplace skills to succeed in the workplace.
  • Your edAmplify certification is a testament that you have expanded your perspective, refined your skills, and made yourself even more relevant and in-demand.
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