Emotional Intelligence


The Emotional Intelligence course will help you build hands-on skills and confidence and improve your relationship-building skills by managing your emotions, maintaining better customer relationships, and inspiring their loyalty towards your organization, through examples from the workplace, case studies, and quizzes.

Emotional Intelligence is the ability of an individual to manage his emotions as well as recognize and influence the emotions of those around him. Emotional Intelligence is the strongest predictor of performance and its importance in the workplace has grown drastically over the past few years. An individual with high EQ is able to make better relationships with people, understand them, and make them feel emotionally safe, and inspire loyalty.

This course on Emotional Intelligence will help you develop the required skills to make better relationships in life and at the workplace, inspire customer loyalty, and improve business outcomes for your organization, with tips, techniques, and opportunities to enhance your skills in managing your emotions at the workplace.


  • Why Emotional Intelligence is important?
  • Importance of Verbal & Non-Verbal communication in Emotional Intelligence
  • Role of Emotional Intelligence at Work
  • Business Practices and Making an Impact


  • Module:1Introduction
  • Module:2 – Emotional Intelligence – Definition, History and Goals
  • Module:3 – Skills in Emotional Intelligence
  • Module:4 – Verbal Communication Skills
  • Module:5 – Non-Verbal Communication Skills
  • Module:6 – Social Management and Responsibility
  • Module:7 – Tools to regulate your Emotions
  • Module:8 – Gaining Control
  • Module:9 – Business Practices I – Role of Emotional Intelligence at Work
  • Module:10 – Business Practices II – Optimism and Pessimism
  • Module:11 – Making an Impact
  • Module:12 – Wrapping Up


  • 12 Modules / 90 minutes
  • Unlimited 6-month access
  • Self-paced learning
  • Live learning support
  • Assured certificate from edAmplify


  • You will be able to enhance your employability by improving your workplace skills.
  • You will gain the confidence to grow and evolve in the workplace.
  • You will gain that extra edge by acquiring relevant workplace skills.
  • You will be able to widen your perspective on different situations at the workplace.


  • Having an edge over others as a career-oriented professional.
  • Demonstrating the essential workplace skills to succeed in the workplace.
  • Your edAmplify certification is a testament that you have expanded your perspective, refined your skills, and made yourself even more relevant and in-demand.

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