Customer Service

1000

The Customer Service course will help you build hands-on skills and confidence, improve your business outcomes by creating happy customers, retaining them, and growing business, through examples from the workplace, case studies, and quizzes.

Customer Service is the support you offer to your customers before and after they buy your product or service and use it. Having an effective and efficient Customer Service team is critical to the success of any business as the team helps the customers to have a smooth and enjoyable experience with the organization. It helps in retaining the clients and growing your business

This course on Customer Service shall help you develop the required skills to create happy customers, retain them and grow additional business for your organization, with tips, techniques, and opportunities to enhance your skills in handling Customer Service at the workplace.

WHAT YOU’LL LEARN

  • Components of Customer Service
  • Identifying and addressing customer needs
  • Generating repeat business
  • Recovering difficult customers

MODULES COVERED

  • Module:1Introduction
  • Module:2 – Who we are and what we do?
  • Module:3 – Establishing your attitude
  • Module:4 – Identifying and addressing Customer needs
  • Module:5 – Generating repeat business
  • Module:6 – In-person Customer Service
  • Module:7 – Customer Service over the phone
  • Module:8 – Customer Service via emails
  • Module:9 – Recovering difficult customers
  • Module:10 – Understanding when to escalate
  • Module:11 – 10 things you can do to WOW your customers
  • Module:12 – Wrapping Up

KEY FEATURES OF THE COURSE

  • 12 Modules / 90 minutes
  • Unlimited 6-month access
  • Self-paced learning
  • Live learning support
  • Assured Certificate from edAmplify

THE EDAMPLIFY IMPACT

  • You will be able to enhance your employability by improving your workplace skills.
  • You will gain the confidence to grow and evolve in the workplace.
  • You will gain that extra edge by acquiring relevant workplace skills.
  • You will be able to widen your perspective on different situations at the workplace.

WHY EDAMPLIFY CERTIFICATION

  • Having an edge over others as a career-oriented professional.
  • Demonstrating the essential workplace skills to succeed in a business environment.
  • Your edAmplify certification is a testament that you have expanded your perspective, refined your skills, and made yourself even more relevant and in-demand.
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