Conflict Resolution is a process through which two or more parties find an amicable solution to the disagreement between them. The ability to resolve conflict successfully depends on how you manage to remain calm in that situation, manage your emotions and behavior, respecting other’s views and feelings.
This course on Conflict Resolution shall provide you with tips, techniques, and opportunities to learn effective techniques to manage your stress and handle situations better, at the workplace.
WHAT YOU’LL LEARN
- Understanding the Conflict Resolution Process
- Creating an effective atmosphere
- Focusing on individual and shared needs
- Stress and Anger Management Techniques
- Module:1 – Introduction
- Module:2 – What is Conflict Resolution?
- Module:3 – Communication types
- Module:4 – Creating an effective atmosphere
- Module:5 – Creating a mutual understanding
- Module:6 – Focusing on individual and shared needs
- Module:7 – Getting to the root cause
- Module:8 – Generating options
- Module:9 – Building a solution
- Module:10 – The complete Conflict Resolution process
- Module:11 – Additional tools on Conflict Resolution
- Module:12 – Wrapping Up
KEY FEATURES OF THE COURSE
- 12 Modules / 90 minutes
- Unlimited 6-month access
- Self-paced learning
- Live learning support
- Assured Certificate from edAmplify
THE EDAMPLIFY IMPACT
- You will be able to enhance your employability by improving your workplace skills.
- You will gain the confidence to grow and evolve in the workplace.
- You will gain that extra edge by acquiring relevant workplace skills.
- You will be able to widen your perspective on different situations at the workplace.
WHY EDAMPLIFY CERTIFICATION
- Having an edge over others as a career-oriented professional.
- Demonstrating the essential workplace skills to succeed in a business environment.
- Your edAmplify certification is a testament that you have expanded your perspective, refined your skills, and made yourself even more relevant and in-demand.