Call Center Training

1000

The Call Centre Training course will help you build hands-on skills and confidence, improve your business outcomes and help you succeed in improving customer experience in the workplace, through examples from the workplace, case studies, and quizzes.

As a Call Center associate, slight nuances can have a big impact on how the customer interacts and his experience with your organization on handling queries. You need proper training and tools to handle those calls in a way that makes the customers feel delighted and appreciated. This Call Center Training shall help you to learn about how the call centers operate and how to equip yourself to answer questions and overcome objections and ultimately close more deals.

WHAT YOU’LL LEARN

  • Establishing a call strategy
  • Handling difficult customers
  • Speaking like a star
  • Key success factors and closing techniques

MODULES COVERED

  • Module:1Introduction
  • Module:2 – Basics of defining buying motives – Establishing a call strategy, prospecting and qualifying
  • Module:3 – The basics of getting beyond a gate keeper – controlling the call, handling difficult customers
  • Module:4 – Phone Etiquette
  • Module:5 – Tools of self-assessment
  • Module:6 – Speaking like a star
  • Module:7 – Types of questions and how to deal with them
  • Module:8 – Benchmarking
  • Module:9 – Goal Setting
  • Module:10 – Key steps to Success
  • Module:11 – Closing techniques
  • Module:12 – Wrapping Up

 

KEY FEATURES OF THE COURSE

  • 12 Modules / 90 minutes
  • Unlimited 6-month access
  • Self-paced learning
  • Live learning support
  • Assured Certificate from edAmplify

THE EDAMPLIFY IMPACT

  • You will be able to enhance your employability by improving your workplace skills.
  • You will gain the confidence to grow and evolve in the workplace.
  • You will gain that extra edge by acquiring relevant workplace skills.
  • You will be able to widen your perspective on different situations at the workplace.

WHY EDAMPLIFY CERTIFICATION

  • Having an edge over others as a career-oriented professional.
  • Demonstrating the essential workplace skills to succeed in a business environment.
  • Your edAmplify certification is a testament that you have expanded your perspective, refined your skills, and made yourself even more relevant and in-demand.
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