Handling a Difficult Customer

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Price
1000
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Handling Difficult Customers is an important skill that is critical for the success of any business. Cultivating the problem-solving attitude and sensitivity towards customers often helps in managing the customers well and retaining them with your organization.

This course on Handling a Difficult Customer shall help you build the required knowledge and skills in cultivating the problem-solving attitude, having sensitivity towards customers, and find a win-win solution, with tips, techniques, and opportunities to enhance skills on handling difficult customers, at the workplace.

WHAT YOU’LL LEARN

  • Cultivating the right attitude
  • Stress Management and dealing with internal and external stressors
  • Dealing with customers over the phone and in-person
  • Sensitivity in dealing with customers

KEY FEATURES OF THE COURSE

  • 12 Modules / 90 minutes
  • Unlimited 6-month access
  • Self-paced learning
  • Live learning support
  • Assured Certificate from edAmplify

THE EDAMPLIFY IMPACT

  • You will be able to enhance your employability by improving your workplace skills.
  • You will gain the confidence to grow and evolve in the workplace.
  • You will gain that extra edge by acquiring relevant workplace skills.
  • You will be able to widen your perspective on different situations at the workplace.
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