As a Call Center associate, slight nuances can have a big impact on how the customer interacts and his experience with your organization on handling queries. You need proper training and tools to handle those calls in a way that makes the customers feel delighted and appreciated. This Call Center Training shall help you to learn about how the call centers operate and how to equip yourself to answer questions and overcome objections and ultimately close more deals.
WHAT YOU’LL LEARN
- Establishing a call strategy
- Handling difficult customers
- Speaking like a star
- Key success factors and closing techniques
KEY FEATURES OF THE COURSE
- 12 Modules / 90 minutes
- Unlimited 6-month access
- Self-paced learning
- Live learning support
- Assured Certificate from edAmplify
THE EDAMPLIFY IMPACT
- You will be able to enhance your employability by improving your workplace skills.
- You will gain the confidence to grow and evolve in the workplace.
- You will gain that extra edge by acquiring relevant workplace skills.
- You will be able to widen your perspective on different situations at the workplace.